Creating a brand that differentiates

Glassbox is on a mission to empower companies to create frictionless digital journeys for their customers. Founded in Israel in 2010, now with offices near Tel Aviv, in New York and London, it received a $40m Series C funding in 2020. They have +350 customers and +300 employees. They play in the Customer Experience space and have built some pretty cool technology.

Glassbox

Deliverables:

Mission & Positioning

Values & Tone of Voice

Core Story & High Level Messaging

Brand Identity

Glassbox had grown rapidly since 2010 based on mainly on a strong sales approach. In 2020, they found themselves in a crowded market space with more and more competitors. They needed to sharpen their mission, positioning and build a brand that stood out and so we helped Glassbox do a full-scale rebranding.

Define

→

Creating a mission and a brand grounded in company beliefs.

↓

Design

→

Bringing values to life in colors, logo, shapes and sizes.

↓

Activate

Helping bring the brand to life across all touchpoints.

Great stuff is creating in collaboration, not isolation. Alignment and ideation from the top and across the whole organisation is key. Jan Vels Jensen was the spearhead of this extensive project, in which we made sure we involved all the right people and knew when to listen and when to talk.

We worked with Glassbox online, exclusively. We used Miro as our one-stop-collaborative-tool. In it, we built a dedicated Glassbox universe where everyone could always follow the progress and comment. It made sure that everyone was aligned throughout the process.

Deliverables:
Values & Mission
Tagline
Categorization of Product

Define

What do the customers need, what does the market lack and what are the core beliefs that shape the company culture and their solution.

50

Deep conversations

with C-level, mid-level employees and clients

8

Workshops

with C-level, mid-level and employees

40

Observations

sitting in on meetings, work sessions and company events

"We are on a mission to empower companies to create frictionless digital journeys."

We helped Glassbox carve out and define 5 values, and in order to make them more relatable, we went even further and created 5 brand characters based on those values.

Categorization of product

Digital Analytics Experience Platform

Categorization of Product

1

The Dependables

Responsive and reacts fast because there is no other option for them, unconditionally. Someone who you can depend on, who takes you seriously. Takes care of you, before themselves. We’re not perfect but when you call we will be there.

2

The Energizer

Enthusiastic and driven. Engaged and excited. Someone who has an opinion on things. Hard working and in your face, but in a good way.

3

The Disarmer

Imperfect, fun and informal. There is a lightness in the attitude towards the world. Puts a smile on people’s face and opens up the room by saying it like it is. That takes confidence.

4

The Good One

Has integrity, is genuine and honest. Leans forward. Does not shy away from doing the right thing. Say things that are uncomfortable or unconventional in order to do things right.

5

The Friend

Caring and supportive. Accepts you as you are. Creates a safe space by being thoughtful and respectful.

Deliverables:
Logo & Graphic Element
Brand Colors
Typography

Design

Standing out in a competitive space

We used the brand characters as our reference points, when creating the brand identity. Building your identity on your values, letting the values be the conditions for creativity is, in our humble opinion, the way to create brands that stand out.

Bringing the brand to life

For an identity to be a success, it must be rightfully owned by the people who have to live it and implemented across the touchpoints which have to communicate it.

We helped Glassbox create ownership of the brand and implement it across websites, eGuides and much more.